Soul Gaze Photography, LLC
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FAQ

Frequently Asked Questions

 

Refund Policy

Services: There will be no refund for services once service has been rendered. Otherwise, there will be a refund of any amount paid (less the nonrefundable retainer).  

Digital Products: There will be no refund for downloads due to their digital nature.

Prints: Fine Art Prints can be returned within 30 days for a refund of the purchase price less S&H.  

  • Your item needs to have the receipt or proof of purchase.
  • Your item must be new and undamaged. 
  • You are responsible for packaging and shipping costs.
  • You are welcome to deliver in-person to save money.

Custom Orders: There will be no refund for tangible prints or products due to their custom nature. However, all prints and products purchased via client galleries at soulgazephoto.com include a 30-day print quality guarantee by SmugMug.

Reprints: All orders arriving to my business are inspected for quality before being packaged for clients. In the rare event of a defect, I will contact you for approval prior to submitting a remake request to my vendor.

If approved for reprint after delivery, buyer is responsible for non-refundable return shipping. You should consider using a trackable shipping service or purchasing shipping insurance as I am not liable for lost or damaged items. Returned items must be received to process your request. At your request, you will be notified when your order arrives for my inspection, when your reprint is being processed and when your order has shipped. Returns may or may not be used as studio samples at my discretion. 

Shipping Refund Exceptions: 

  • If free shipping is included with your purchase, but you paid for shipping, you'll be refunded except for items that are returned.
  • If rush or overnight shipping was included with your purchase, but the order was incorrectly sent by regular mail, you will be refunded the shipping fee.

 

LAST UPDATED: June 9th, 2017 at 9:49pm CST