Read Part One HERE
Finally, 9am arrived and I stood transfixed in my laundry room watching through the window on the door eagerly anticipating the arrival of Thomas & Williams Plumbing. 20 minutes passed as I began to feel pretty silly standing for so long. Brad called me and apologized for being late and let me know that he was on his way from Glasgow. I was slightly annoyed from waiting so long, but I totally understand that things happen. So, I went back to my usual morning routine for a few minutes until his arrival. He'd brought his son, who totally looked younger than he was and quickly got to work on the repair as I'd already removed the panel and prepped the area.
The power to the water heater had already been shut off yesterday, but we double checked the breaker again in case Brandon had turned it on or something had tripped it. Once the power was off, his son turned off the water via the meter in my front yard. I lead him to it and he pointed out a black widow nest deep inside. I showed him some of my photography of a black widow and he told me how they often find these nests inside water meters and how they have to be cautious.
Once back inside, the next step was the hook a hose to the water heater in order to drain the water. There was a board in the way, so I approved the removal via electric saw. In the end, the board proved to be stubborn so we were thankful to have found an adapter hose used in a previous element replacement that fit perfectly. I felt the water as it was draining onto the ground and was surprised that it was still warm.
Once the water heater was drained, they replaced the element and thermostat both just to be safe. Not expecting him to be able to repair it today, I mentioned a leak in my kitchen sink and Brad kindly looked at it and quoted me a very minimal price to repair it today while they were there. Earlier in the week, I'd discovered the leak had became a nasty mess underneath the sink. With Brandon working so much, I knew it would be some time before it would be repaired, so I thankfully agreed to the repair's expense rather than wait months for it to be replaced by him. I've always been proud to be one of those women capable of doing most things on my own, but this was one of those times where it was far more trouble than I had experience with. There was an insane amount of parts inside that faucet and they had several tiny tools designed for a quick replacement without the headache I'd have had on my own.
Finally, a quick hour or so later I had my water heater repaired and kitchen sink faucet. I was feeling pretty special after they left for I'd never once hired a plumber and found the entire process entertaining. As for their service, I found them both to be kind and patient. Brad was definitely more the quiet type than his son who was more willing to talk or maybe he was just the 'all business' type. If you're a talker like me, don't expect a lingering conversation although this is a good thing considering services are $75hr. The only issue I had was with their minimal web presence. I almost chose Botts due to the difference there, but one of my friends had provided a positive review to Thomas & Williams Plumbing via Facebook and I knew a smaller company would be more available than a large one so took the chance.
If I do have any issues resulting from their work, I will update and post here at the end of this blog entry, but until then I recommend them for plumbing services.